Returns & Refunds

At VibeGalore, customer satisfaction is our top priority. We offer a 14-day return policy starting from the day you receive your products. If you receive a damaged, defective, or lost item, we are here to help.

How to Initiate a Return:

Contact Us: 

You Can Either...

  • Email Us: Send an email to vibegalore.store@gmail.com with the following details:
    • Order number
    • Full name and contact information
    • Detailed description of the issue
    • High-quality images of the issue
    • A copy of the invoice or order confirmation
  • Get In Touch On Social Media: Reach out to us on our social media platforms. If necessary, we will share our phone number for a more detailed discussion of your issue.
  • Fill a Contact Form: Fill out the contact form on our website, and we will get in touch with you swiftly to resolve your issue.
Return Authorization:
  • Our customer support team will review your request. If approved, we will provide you with a return authorization and instructions on how to send back your items.
    Return & Refund:
    • Carefully pack the items in their original packaging, if possible, and include all accessories, manuals, and documentation.
    • In rare cases, if the item is damaged, defective, or lost, we will refund you with no questions asked.

    If you wish to return the item because you do not like it or for personal reasons, you will need to bear the return shipping costs. However, if the item arrives damaged, defective, or not functioning, we will refund your money without asking you to return the item or any questions. You will need to provide high-quality proof including your name, order number, high-quality images or videos of the issue, and a detailed description of the problem. Our team will inspect the issue and promptly refund you with no extra cost. If the mistake is from our side, we will not delay the refund and promptly refund your money.

      Inspection and Refund:

      • Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
      • When approved, your refund will be processed swiftly, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

      Exchange Policy:

      • Unfortunately, we currently do not offer exchanges. If you receive a damaged, defective, or lost item, please follow the return process, and a refund will be issued with no additional costs.

      Important Notes:

      • Items must be returned in their original condition and packaging to be eligible for a refund.
      • Shipping costs for returning the item are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
      • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

      Please note that returns may incur additional costs and can take a significant amount of time to be received, inspected, and processed. Therefore, we encourage you to initiate a return only if the item is damaged, defective, or lost. Thank you for your understanding.

      For any further questions or assistance, please contact our support team at vibegalore.store@gmail.com. We are here to help you with any issues or concerns you may have. Your satisfaction is our commitment.

      Thank you for shopping with VibeGalore!

      What is your return policy?

      We offer a 14-day return policy for unused items. Please review our Returns & Exchanges page for detailed instructions on how to initiate a return.

      Can I cancel my order?

      Unfortunately, we do not accept cancellations once an order has been placed. Please ensure that you are committed to your purchase before completing your order.

      Do you offer free shipping?

      Yes, we offer free shipping on all orders. There are no minimum purchase requirements to qualify for free shipping.

      Do you ship internationally?

      Yes, we ship to most countries and regions worldwide. For more information on international shipping, please visit our dedicated shipping info page.

      What if I receive a defective or damaged item?

      It's rare but possible, If you receive a defective or damaged item, please contact our customer support team immediately at support@vibegalore.com We will arrange for a replacement or refund as quickly as possible.

      How long does shipping take?

      Shipping times vary depending on your location and the shipping method selected. Please refer to our Shipping & Delivery page for estimated delivery times.

      Can I track my order?

      Yes, you can track your order by entering your tracking number on our website's tracking page. You will also receive a shipping confirmation email with tracking information once your order has been shipped.

      How can I contact your customer support team?

      You can contact our customer support team via email at support@vibegalore.com or by using the live chat feature on our website. We are here to assist you with any questions or concerns you may have.

      Is my payment information secure?

      Yes, we use SSL encryption to ensure your payment information is secure.

      Do I have to pay for return shipping?

      If you wish to return the item because you do not like it or for personal reasons, you will need to bear the return shipping costs. However, if the item arrives damaged, defective, or not functioning, we will refund your money without asking you to return the item or any questions. You will need to provide high-quality proof including your name, order number, high-quality images or videos of the issue, and a detailed description of the problem. Our team will inspect the issue and promptly refund you with no extra cost. If the mistake is from our side, we will not delay the refund and promptly refund your money.

      What should I do if my tracking number doesn't work?

      Tracking numbers can take up to 48 hours to become active. If your tracking number is still not working after this time, please contact us.

      Do I need an account to place an order?

      No, you can place an order as a guest. However, you can subscribe to our Email list to be the first to know about the trendiest products and promotions.

      Do you offer any discounts or promotions?

      Yes, we regularly offer discounts and promotions. Sign up for our newsletter to receive updates on the latest deals and special offers.

      Can I get more information about a product?

      Yes, you can contact our customer support team on our socials and Email vibegalore.store@gmail.com for more detailed information about any product. We are happy to provide additional specifications, user manuals, and other relevant details.